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Vertical Expands Features in SBX Converged IP Telephony Solution  

SBX IP 320® Release 2.5 delivers improved mailbox management and call handling to popular small business converged IP telephony solution

CAMBRIDGE, Mass., February 10, 2009 - Vertical Communications, a leading provider of next-generation IP-based phone systems and voice applications announced today significant enhancements to the award-winning SBX IP 320, a converged IP telephony system developed in partnership with LG-Nortel. Today’s availability of Release 2.5 provides improved mailbox management and new call management features to help small businesses further increase productivity and efficiency.  

SBX IP 320 is a small business telephony system that incorporates enterprise class features, integrated voice mail/auto attendant, Voice over IP (VoIP), CTI, Conferencing, IP soft phone support and multi-site networking for single- and multi-location small businesses. 

SBX IP 320 Release 2.5 Enhancements In addition to its already comprehensive feature set, Release 2.5 offers a number of high-value new capabilities which are available through a simple free software upgrade.

Among the notable enhancements:  

  • Improved Mailbox Management

  • The same digit key presses achieve the same result whether CO or local, digital or SLT

  • Zero out to operator, pound out to reach another mailbox

  • System prompts adjusted for clarity

  • Bypass greeting w/ digit 1

  • Callback and VM buttons get you into the mailbox even if there are no messages

  • Expanded Call Management Functionality

  • Urgent message status—Callers can flag a message as urgent

  • Display the number and type (New-Urgent-Saved) of messages on the telephone LCD

  • Announce New-Urgent-Saved totals when logging in

  • Send internal voice mail—record a new message for another mailbox

  • Callback to sender— allows a call to be placed to the party leaving the message including external and intercom calls  

“The telephone is the lifeline of our business. Our insurance business is a high volume business and with that comes a high volume of calls from potential clients and current customers. Our ability to satisfy customer needs quickly is how we build loyalty and grow our business.When one office is experiencing high call volumes or when we need backup assistance at another office, we simply program the SBX IP 320 to roll calls over. It all boils down to flexibility to meet business needs and the SBX IP 320 delivers”, said Arthur Martinez, President, Martinez & Associates, Inc. 

“We recently replaced our Avaya legacy system with the SBX IP 320, the installation and cutover was painless and easy. We are extremely pleased with our investment, the SBX IP 320 turned out to have far more features for the money than other systems we reviewed,” said Ken Hemry, Hemry, Hemry, & McDonial Law Firm 

According to Steve Davidson, President of U.S. Infortel Corp

(www.usinfotel.com) an authorized Vertical dealer, “The SBX IP 320 is a great entry level system for those clients that are simply looking for an affordable phone system but want extra features. It goes in and stays in; we never have to go back!” 

“The rapid pace of SBX evolution is a direct result of significant cooperative development with Vertical channel partners and end-customers to identify and deliver new high-value features,” said Peter Bailey, Sr.

Vice President Product Management and Business Development for Vertical Communications. “The combination of world-class quality, hundreds of features, VoIP support, simple install tools, and a fantastic price-point make SBX IP 320 the clear leader in small business telephony systems.” 

“In conjunction with this release we are also excited to announce the Vertical SBX IP 320 Webinar series. Our SBX experts will be presenting a range of topics submitted from our dealer community via V-Connect, our new dealer Web portal” said Bailey. 

Using V-Connect, dealers enjoy direct, two-way communication with Vertical technical, sales and marketing teams to receive the critical information they need to provide the best IP solutions to business customers. Dealers can also communicate with other registered Vertical dealers through blogs. 

“We believe achieving transparency and a spirit of partnership are paramount to fostering successful relationships with our channel partners, and the introduction of V-Connect represents a significant step towards this goal,” said Bailey. 

About Vertical Communications, Inc.  

Vertical Communications is one of the largest telephony vendors in North America and a global leader in next-generation IP-based voice and data and digital communications systems for business, with a current installed base of over 200,000 customers. Vertical combines voice and data technologies with business process understanding to deliver integrated IP-PBX and application solutions that enhance customer service and business productivity. Vertical’s customers are leading companies of all sizes, from small to large and distributed, and include CVS/pharmacy, Staples and Apria Healthcare. Vertical delivers its solutions through a worldwide network of over 1800 business partners.

With headquarters in Cambridge MA, Vertical has sales, engineering and operations facilities in Charlottesville VA, Phoenix AZ, Santa Clara CA, Sarasota FL, Munich Germany and Hyderabad India. For more information about Vertical, please call 877-VERTICAL or visit our Website at www.vertical.com .


Vertical Communications´ IP Solution Honored for Delivering Exceptional Business Communications for Bedford County, Pennsylvania Government

Receives 2007 INTERNET TELEPHONY Excellence Award

CAMBRIDGE, Mass. (Oct 25, 2007) -- Vertical Communications (VRCC.OB) (“Vertical”), a leading provider of next-generation, IP-based phone systems and applications that help businesses better serve their customers, announced today that Technology Marketing Corporation (TMC) selected the Vertical Vodavi XTS-IP™ business communication system as a recipient of a 2007 INTERNET TELEPHONY Excellence Award presented by INTERNET TELEPHONY magazine (www.itmag.com).

Vertical received this award based on the real-world applications and service merits achieved by the Bedford County Pennsylvania Government. Woodbury, PA-based Vertical business partner FiberCom, Inc., installed the Vertical system, which includes centralized voice mail, unified messaging, IP phones and PC soft phones and which supports the integrated voice and data needs for the County’s new $20M facility. Since the network cutover, the County has attained dramatic productivity and cost-savings benefits including a 60% reduction in monthly telecommunications costs, improved customer service and reduced network maintenance and administration.

“We are proud to present Vertical with a 2007 INTERNET TELEPHONY Excellence Award. Vertical has proven its outstanding contribution to IP communications and delivered winning solutions for its customers,” said Rich Tehrani, Editor-in-Chief of INTERNET TELEPHONY.

“Advancing VoIP technology and providing real solutions have earned Vertical recognition from the editors of INTERNET TELEPHONY and an INTERNET TELEPHONY Excellence Award. Vertical has excelled in delivering solutions and its customers are extremely pleased and have offered their testaments of support,” said Greg Galitzine, Editorial Director of INTERNET TELEPHONY.

“Given Bedford County’s rigorous requirements for its new communications infrastructure, we were confident that a Vertical solution would perfectly address their needs,” said Clyde Zimmerman, president of FiberCom, Inc. “The move to a state-of-the-art centralized facility enabled us to move hundreds of workers to a single, unified system, helping the County to reduce costs, improve productivity and accommodate future growth requirements.”

“Vertical is pleased to receive this prestigious award,” said Dick Anderson, executive vice president and general manager of Vertical. “We’re proud to help customers like Bedford County Government streamline processes and reduce total cost of ownership through the deployment of our IP business communications solutions.”

The 2007 INTERNET TELEPHONY Excellence Award winners are published in the October 2007 issue of INTERNET TELEPHONYmagazine, www.itmag.com.

For more information, please visit www.tmcnet.com.

Vertical Communications and Data-Tel Team Up With ABC´s "Extreme Makeover: Home Edition" To Donate Award-Winning Home Telephony Solution for Connecticut Family

Show to Air on ABC Sunday, October 14, 2007 at 8/7PM Central

CAMBRIDGE, Mass. (Oct. 12, 2007) —The Brown Family of Bridgeport, Connecticut has a new, state-of-the-art home telephone system courtesy of Vertical Communications (VRCC.OB)(“Vertical”), Data-Tel, LLC and ABC Television’s “Extreme Makeover: Home Edition.”

Gloria Brown’s family home was first devastated by a tragic fire and then stripped of nearly all possessions during a subsequent robbery, making for truly horrific living conditions. Gulick Associates, a New Canaan-based building firm, took on the challenge of leading the effort as part of the ABC “Extreme Makeover: Home Edition” program to build a brand new home in Bridgeport. Vertical Communications, a leading provider of next-generation, IP-based phone systems and voice applications, donated the STS™ Home Telephone System – including five backlit 24-button telephones, integrated voicemail, a door phone and Ranger™ SS cordless telephone – which was expertly installed by Vertical’s business partner, Data-Tel, LLC of Fairfield, CT. On Sunday, October 14, 2007, the new home will be seen for the first time.

With their new Vertical STS telephone system, the Brown Family can take advantage of a host of important calling features. The STS 24-button telephones are programmed to monitor whether other telephones within the house are in use; one-touch speed dialing makes it easy to place intercom calls to family members elsewhere in the house; each member of the Brown Family has a custom ring tone; all of the new telephones have interactive soft keys that enable quick access to common system features like group calling with up to 8 of their friends and family; and the speakerphone feature enables convenient hands-free use from any phone. With the door phone installed at the front door, family members can greet visitors from any phone in the house.ABC Home Makeover Image

“We are very proud to be a part of this momentous goodwill undertaking that will benefit the Brown Family for years to come,” said Steve Gulick, principal of Gulick Associates, LLC. “The time and donations received from caring citizens and businesses like Vertical Communications and Data-Tel are critical elements for successfully completing such an enormous project like building a new homestead for the Brown’s.”

"At Vertical, we strive to be a responsible corporate citizen in every community we serve,” said Dick Anderson, executive vice president and general manager of Vertical Communications. “We are honored to have this opportunity to participate in the rebuilding effort for the Brown Family, and are confident the STS communications system is a great fit for their needs. We wish them well.”

“We are pleased to have been selected by Gulick Associates to provide telephone installation services for this incredible project,” said Joe Distefano, president of Data-Tel LLC, a Vertical business partner. “We’re excited to be able to donate our services and help this deserving family.”


  Delta Group, LLC | 1600 Downtown West Building, Suite E, Knoxville, TN 37919 | Phone: 865.531.5822

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